Privacy Policy

General

This is the privacy policy of ZOOM GLOBAL FZCO and all other ZOOM GLOBAL affiliates. 
ZOOM GLOBAL is a company duly incorporated by the laws of the United Arab Emirates and this policy aims to regulate and ensure transparency when it comes to information and privacy that may be collected.

What’s in this policy

This privacy policy (“policy”) explains how ZOOM GLOBAL, our affiliates, and/or representatives (referred to as “ZOOM TECH”, “ZOOM GLOBAL” or “we” or “us”) collect, use, share, and protect your personal data when you interact with us as a consumer or subscriber of our services in any manner. We also wish to point out your rights in respect of personal data. 
This policy applies to;

  1. Basic data such as personal data that could reasonably identify you as an individual. Including but not limited to your name, address, or email address demographic data, data related to devices on the network, advertising ID, interests and preference and location data 
  2. This policy also applies to sensitive personal data, a category of personal data that includes things like your personal identifying numbers and account log-in credentials, payment information, as well as biometric information.

    How your data may be collected: 

    • Directly from you.
    • Automatically.
    • From other sources or other means.

Reason for collection of data

We aim to ensure a satisfactory customer experience and the processing of data will assist in delivering an array of products and services that we may offer from time to time.

The collection of data will also assist in improving our services and products, as well as developing new products from time to time.

The collection of data will also assist in managing our services, products and assist in the day to day operations of managing our business, and complying with any legislation that may be applicable from time to time.

Disclaimer: if certain information is not provided, we may not be able to provide effective services and you may not be able to receive the best possible customer experience.

How your data may be collected:

  • Directly from you.
  • Automatically.
  • From other sources or other means.

What data we collect

  • Contact and account information.
  • Authentication and security information.
  • Data pertaining to age, gender, and date of birth.
  • Payment information, like your credit card, debit card, and bank account number if applicable.
  • Data pertaining to marketing and advertising preferences.
  • Any other information that we may be privy to at any stage.
  • Cookie IDs, device IDs including mobile advertising IDs, Internet Protocol (IP) address, and media access control (MAC) address collected through tracking technologies like web beacons, pixels, and other tracking technologies.
  • Information from your use of our products, services, and/or network
  • Personal data collected from different sources.

How your data may be used

We use your personal data for the following reasons:

  • Account administration and identification, and record keeping purposes.
  • Assist with full customer experience and ensure our contractual obligations are met.
  • Processing orders and transactions.
  • Advertising and marketing.
  • Research on market trends.
  • Manage and administering the business or website.
  • Security protocols and protection in respect of cyber security and related breaches or any crime.
  • Network maintenance, repairs and debugging. 
  • Facilitate or verify the appropriate calculation of taxes, fees, or other legal obligations.
  • Cooperate with law enforcement if it becomes necessary.
  • Comply with any applicable laws. 
  • Comply with, defend, pursue, and enforce applicable legal and regulatory obligations and respond to governmental requests.
  • Keeping in touch with you regarding complaints or questions, or general queries.
  • Enforce our policies, terms and conditions, or other agreements.
  • Carry out statistical analysis to improve services.

When will data be disclosed?

  • Upon written request by yourself or as requested by yourself.
  • Between Zoom Global companies or affiliated companies.
  • For marketing or related purposes in respect of eligibility for certain offers etc. 
  • To certain service providers that we may make use of.
  • For identity verification and fraud prevention services. In a business transaction such as a merger and acquisition.
  • For compliance with laws and any legal proceedings.

Data protection

We use technological, technical and physical safeguards to ensure that your data is protected, and use reasonable endeavours to restrict access. 
We do not guarantee that these safeguards will prevent any unauthorized attempt to access any of your personal data. 
We encourage that you also ensure that your own personal safeguards are in place to ensure that your personal data is protected. 

Compliance

Whenever we use any personal data, we do so with complying with the applicable law, including but not limited to; 
United Arab Emirates Federal Laws, data protection laws and so forth. 

Your rights

Access
To access your personal data kindly send a request to info@zoom.global and once your identity is confirmed, we will gladly assist with providing you with any personal data that we may have in our records.

Delete
To delete your personal data, kindly submit a request to info@zoom.global and after verifying your identity, we will gladly assist.

Disclaimer: we may not delete all your data because certain exceptions may apply.

Correct
If you would like to correct any data we have, kindly submit a request to info@zoom.global and after verifying your identity, we will gladly assist.

Cookies choice
Most web browsers can be set to detect or reject cookies. Each browser is different, so check the “Help” menu of your browser settings to learn how to change your cookie preferences. If you reject cookies, some things on our websites may not work properly.

Location data choice
We collect your location data to provide you with our wireless services. For certain non-essential activities, such as advertising, we request your permission before using precise location data associated with your identifying information.

Internet of Things

We provide connectivity to Internet of Things, or IoT, devices and services offered by other companies. We collect basic information about the information flowing over our network.

Data Retention

We retain your personal data for business or tax needs, or legal reasons. We set our retention periods based on things like the type of personal data, the business purpose for which it was collected, and legal obligations to retain certain kinds of personal data.

Communications disclaimer

It is important to take note that any emails or other communications you send over the internet aren’t entirely safe unless they’ve been encrypted.
Communications over the internet may be monitored in accordance with the laws of the United Arab Emirates.

Zoom Global is headquartered in the United Arab Emirates and our data processing mostly takes place in the United Arab Emirates. Your personal data may be transferred to, processed, and stored in the United Arab Emirates or in other countries where our affiliates or service providers process data. 

Contact us

If you have questions or comments, contact us:

Email:  info@zoom.global